Returns and Refunds

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

In the unlikely event that you are not entirely satisfied with your purchase, you can exchange your items for alternative products or receive a refund minus the postage & packaging fee.

To request a return or exchange, please email us at lucy@lucydriver.co.uk  Please state your name, order number and the email address that was used to place the order. We will then provide you with next steps.

Refunds/Exchanges can only be given if the goods are returned within 14 days from receipt of your order and if the good are unopened and in perfect condition for re-sale.

Unfortunately, we cannot accept returns on sale items or gift cards.

Returns Terms;
We will not be responsible for items lost in the post when being returned. So, we strongly recommend that all returns are sent via recorded delivery. Buyers are also responsible for any costs that occur when returning goods.

The refund will be issued when the product has been received and accepted back into our stock. Your refund will be sent to you via your method of payment. Once a refund has been processed you will receive an email to notify you. Refunds will be paid on the same card as the order was processed and funds should reach you within 5 to 15 working days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at lucy@lucydriver.co.uk.

Order Cancellations;
If you made a mistake on your order and would like to cancel, your order may be cancelled at any time prior to the dispatch of your goods. Simply email us at lucy@lucydriver.co.uk. to request the cancellation.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You must inform us of any damages within 7 days or receiving your item, otherwise we cannot issue and refund or replacement. 

You can always contact us for any return question at lucy@lucydriver.co.uk.